Refund and Cancellation Policy for Onelist.shop Effective Date: April 20, 2026 At Onelist.shop, operated by YASCARYME PRIVATE LIMITED ("we", "us", or "our"), we strive to provide a transparent and high-quality experience for all our Business Providers and Customers. This Refund and Cancellation Policy outlines the rules regarding payments made for any premium services or subscriptions on our Platform. Please read this policy carefully before making any purchase. By using our paid services, you agree to the terms described below. --- 1. FREE SERVICES & TRIAL PERIOD 1.1. Basic Listings: Currently, Onelist.shop offers free business listing and lead generation services to help local businesses grow. There are no charges for these basic services. 1.2. Changes in Policy: If we introduce paid subscription plans in the future, all users will be notified clearly before any transaction takes place. --- 2. REFUND ELIGIBILITY (FOR FUTURE PAID SERVICES) 2.1. Digital Services Nature: Since a business listing on a digital directory is considered a "digital service" that is rendered immediately upon publication/activation, fees paid for such services are generally non-refundable. 2.2. Exceptions for Refund: We may consider a refund request only under the following specific circumstances: - Duplicate Payment: If you were charged twice for the same service due to a technical glitch. - Accidental Payment: If a payment was made due to a confirmed technical error on our Platform before the listing went live. - Service Failure: If we are unable to publish your business listing even after 7 working days of a successful payment and verification. --- 3. NON-REFUNDABLE CASES Refunds will NOT be provided in the following cases: 3.1. Profile Suspension: If your business profile is blocked or deleted by our Admin team due to a violation of our Terms and Conditions (e.g., fake reviews, illegal services, or fraud). 3.2. Customer Dissatisfaction: If you do not receive the expected number of leads or customers after purchasing a premium plan (as business results depend on market demand). 3.3. Change of Mind: If you decide you no longer want to list your business after the profile has already been activated and indexed by search engines. --- 4. CANCELLATION POLICY 4.1. Subscription Cancellation: If you have a recurring monthly or yearly subscription, you can cancel it at any time through your Provider Dashboard. 4.2. Effect of Cancellation: Upon cancellation, your premium features will remain active until the end of your current billing cycle. No partial refunds will be given for the remaining days of the month/year. --- 5. REFUND PROCESS 5.1. Request Submission: To request a refund (if eligible under Section 2.2), you must email us at 2021bindasshoo@gmail.com with your Transaction ID and a valid reason. 5.2. Review Period: Our accounts team will review your request within 5-7 working days. 5.3. Payment Reversal: If approved, the refund will be processed back to the original payment method (Bank Account, Credit Card, or UPI) within 10-15 working days, depending on your bank's policies. --- 6. CONTACT US If you have any questions regarding our Refund and Cancellation Policy, please reach out to us: Email: 2021bindasshoo@gmail.com Entity: YASCARYME PRIVATE LIMITED Location: Howrah, West Bengal, India Website: https://onelist.shop